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Appointment of a Professional Service Provider to Conduct DBSA Annual Client Satisfaction Surveys

Summary · 1 min read instead of 66 pages

The Development Bank of Southern Africa (DBSA) requires a professional market research or consulting firm to conduct its Annual Client Satisfaction Surveys. The appointed provider will gather actionable client feedback across DBSA's operational areas, analyze data, and present strategic recommendations to enhance client service delivery.

Client: Development Bank Of Southern Africa
Closing: 23 Nov 2026
Location: Gauteng
Published: 07 Nov 2026
Compulsory briefing: 2026-11-06T10:00:00
Documents: 2 files

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How it's scored

80 pts Price 20 pts B-BBEE

Bidders should submit an accredited B-BBEE certificate or sworn affidavit to secure full preference points allocated for specific socio-economic goals.

Ideal bidder

An experienced research and advisory consultancy with a track record of carrying out large-scale client satisfaction, institutional evaluation, and stakeholder research for major corporate entities or public sector financial institutions.

Do you qualify? 7 requirements found

Extracted from the tender documents by AI · check against the official notice

Compulsory Online Briefing Session 6 November 2026 at 10:00 via Microsoft Teams
Mandatory
Annexure A - Pricing Schedule Fully completed financial proposal annexure
Mandatory
CSD Registration Active registration on Central Supplier Database
Mandatory
SARS Tax Compliance Pin Valid tax compliance status pin
Mandatory
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3 more requirements incl. mandatory returnables and evaluation weighting. Unlock the full checklist

Documents you must submit

RFP Tender Volume Documents
CSD Summary Report
Company Profile and Portfolio
B-BBEE Certificate / Sworn Affidavit

Evaluation criteria

Bids will be evaluated based on administrative compliance, functional competency and technical capacity, and the standard preference points system (80/20 or 90/10) for price and B-BBEE / specific goals.