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Replacement of Existing Avaya Telephony with Microsoft Dynamics 365 Contact Center & Teams Phone Solution

Summary · 1 min read

SASRIA SOC Limited is looking for a service provider to phase out its legacy Avaya IP telephony system and replace it with a modern cloud contact center solution using Microsoft Dynamics 365 Contact Center and Microsoft Teams Phone. The scope includes system design, migration, integration, user training, and ongoing technical support.

Client: Sasria SOC Ltd
Closing: 27 Nov 2026 · 12:00
Location: Johannesburg, Gauteng
Published: 05 Nov 2026
Documents: 2 filesPDF

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Do you qualify? 4 requirements found

Extracted from the tender documents by AI · check against the official notice

Registration on Central Supplier Database (CSD)
Mandatory
Valid Tax Clearance / Tax Compliance Status Pin
Mandatory
Certified Microsoft Partner accreditation for Microsoft Dynamics 365 and Teams Phone deployment
Mandatory
Fully completed SBD forms (SBD 1, 4, 6.1)
Mandatory

Documents you must submit

Completed Tender Response Document (RFP2026/34)
Detailed Technical Proposal and Implementation Plan
Pricing Schedule / Financial Proposal
Client Reference Letters for similar contact center and telephony deployments

Evaluation criteria

Evaluation will follow a multi-stage process: Administrative compliance, Mandatory requirements check, Technical/Functional evaluation against scope of work, and Preference Points (80/20 or 90/10 system) based on Price and Specific Goals.

Tender documents · 2 files

Also available: submission address & procurement contact

RFP2026.34-Appointment of Service Provider for the replacement of the existing Avaya IP Telephony and Contact Centre solutionPDF document · PDF
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Annexure E Detailed Requirement List-Telephony and Contact CentrePDF document · PDF
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