Provision of Customer Satisfaction Survey
The Winnie Madikizela-Mandela Local Municipality is re-advertising a tender seeking an external service provider to design and execute a customer satisfaction survey to evaluate municipal service delivery, stakeholder perception, and public feedback.
- Closing
- 16 Nov 2026
- Location
- Bizana, Eastern Cape
- Published
- 13 Nov 2026
How it's scored
Submit a valid B-BBEE SANAS-accredited certificate or sworn affidavit to claim up to 20 preference points.
Ideal bidder
The ideal bidder is an established market research or research consulting firm with demonstrated expertise in undertaking public sector customer satisfaction, community perception, or stakeholder surveys.
Get the documents – free →Do you qualify? 6 requirements found
-
Experience in conducting customer satisfaction surveys Demonstrated track record in conducting public sector surveysScoring
-
Research methodology and survey instrument design Comprehensive survey methodology proposalScoring
-
Data collection, analysis, and report writing Execution of survey field work and data analysisScoring
-
Registration on Central Supplier Database (CSD) Active registration on CSDMandatory
-
Valid SARS Tax Pin Tax compliance status pinMandatory
-
Municipal rates clearance certificate Rates clearance certificate or valid lease agreementMandatory
Documents you must submit
- CSD registration summary report
- Company registration documents (CIPC)
- Completed MBD bid documents
- Proof of CSD registration
- Tax compliance status pin
- Company profile detailing past survey projects
- Key personnel CVs and qualifications
Evaluation criteria
Evaluation will be conducted based on mandatory administrative compliance, functionality/technical evaluation, and the preference point system (80/20).
Tender documents · 1 file
-
Re-advert-Customer-Satisfaction-SurveyPDF document · PDFSign up to download
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